Collects customer reviews from Google, Yelp, Facebook, and Trustpilot. AI drafts personalized responses for each review and flags negative ones for urgent attention.
Manage your online reputation across every platform from one workflow. This system monitors Google Business, Yelp, Facebook Reviews, Trustpilot, and G2 for new customer reviews in real time, centralizing them into a single dashboard view.
For each new review, the AI analyzes sentiment, identifies specific praise points or complaints, and drafts a personalized response that addresses the reviewer's specific feedback. Positive reviews get grateful, authentic-sounding responses that subtly encourage referrals. Negative reviews receive empathetic, solution-oriented responses that move the conversation to a private channel.
Critical negative reviews (1-2 stars with specific service failures) trigger an escalation alert to the manager with a suggested recovery action plan. The workflow also tracks review trends over time, generating weekly sentiment reports and identifying recurring themes that need operational attention. Average response time drops from 48 hours to under 2 hours, and response rate jumps to near 100%.
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n8nPlatform
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{
"name": "Review Aggregator & Responder",
"nodes": [
{
"id": "schedule",
"type": "n8n-nodes-base.scheduleTrigger",
"name": "Check Reviews Hourly",
"position": [
250,
300
],
"parameters": {
"rule": {
"interval": [
{
"field": "hours",
"hoursInterval": 1
}
]
}
}
},
{
"id": "googleReviews",
"type": "n8n-nodes-base.httpRequest",
"name": "Fetch Google Reviews",
"position": [
450,
150
],
"parameters": {
"url": "={{$env.GOOGLE_PLACES_API}}/reviews",
"method": "GET"
}
},
{
"id": "yelpReviews",
"type": "n8n-nodes-base.httpRequest",
"name": "Fetch Yelp Reviews",
"position": [
450,
300
],
"parameters": {
"url": "={{$env.YELP_API}}/businesses/{{$env.YELP_BIZ_ID}}/reviews",
"method": "GET"
}
},
{
"id": "fbReviews",
... truncated (260 lines total)
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